From white gloves to tattoos, from handshakes to hi-fives, and from crystal glasses to handmade ceramics: the look and feel of dining and drinking out has changed. But what about the people and practice of service itself?
Join MAD, the hospitality community, and the public on March 9th at KLUB for an evening of conversation about the artful craft of service, and the blood, sweat and tears of those who perform it. Informed by perspectives from the past, we’ll look at the role of servers today, and hear from bar and restaurant owners and staff about what it takes to deliver a great guest experience now. Service is a balancing act between performance and personality. How, then, do servers communicate a restaurant’s values while simultaneously making guests feel cared for and ‘seen’? And what do they do when things go awry?
Alongside the local restaurant community and members of the general public, we’ll delve into the world of waiters, bartenders, concierges, and sommeliers, hearing stories from those who have dedicated their lives to the service of others.
All talks will be in English
Program 18.00 – Welcome snack and a drink 19.00 – Talks program start 20.30 – Talks end
The ticket includes attendance to talks, snack, and drink